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Payment & General Terms

 

Payment:

Booking confirmation sent to you will include price details in your preferred currency (either USD, GBP or Euro) and payment in cash will be collected by our representative upon your arrival to Sharm El-Sheikh.

 

Booking:

Booking enquiries and confirmation can be made either through our webpage, by e-mail or telephone.
After you make the initial enquiry, we will send you our offer specifying the programme, the services included and the price.
Booking confirmation will be sent to you by e-mail.

 

Change of prices after booking:

Royal Travel Services reserves the right to increase prices due to changes in transport costs (including fuel costs, or airport, landing and take-off taxes, fees or charges), exchange rates or other circumstances which we as a travel agency are not able to take into account beforehand. We will inform you about any such increase at the latest 5 days before your arrival. If the increase is more than 10% of the final price you will have the right to cancel the booking at no cost.

 

Cancellation policy:

All cancellations by a customer must be received in writing at least two days before arrival to Sharm El-Sheikh.

Change of Programme

Royal Travel Services reserves the right to use alternative means of public transport if a provider cancels a service specified in the programme.
Royal Travel Services guarantees to do all the sightseeing and visits in the programme, however we reserve the right to change the timing/day if there are problems with timing due to reasons beyond our control (e.g. heavy traffic, closed roads).

Travel Documents

It is the customer’s responsibility to ensure that the customer and all other persons travelling with the customer have appropriate personal documentation in their possession (such as current and valid passports or identification cards, visas) when arriving in Egypt. Trips outside Sharm El-Sheikh require clients to carry passports with a valid visa for Egypt.

 

Liability

In general Royal Travel Services shall not be liable for any injury, damage, loss or accident of whatever nature involving any person or goods (including financial loss and consequential damages) incurring during, after, in connection with or as a consequence of a customer’s booking or travel organised through Royal Travel Services, unless such is caused by intent or gross negligence on the part of Royal Travel Services.

 

Complaints

If you have any complaints during the tour, please contact our guide/representative so that they can address and resolve the problem. If you would like to make a complaint after your return, please contact us at info@royaltravel-services.com as soon as possible and no later than two weeks after returning home.

Privacy policy

We ask for personal information in the booking request section. This information is necessary to ensure that we are able to make and confirm your booking. This information will not be used for any other purposes and will not be shared with any other outside parties except for necessary information given to the parties involved in your booking (hotels etc.).
The personal information will not be sold or shared and your e-mail address will not be forwarded to outside parties.